FAQ

Q. What are your blankets made of?
The cotton satin, cotton tube and cuddly are knitted using 100% combed cotton yarn. Our wool blankets are knitted using 100% merino wool yarns.

Q. What fonts are available?
There are only 3 different fonts available at the moment, but if you have a special font request we can usually organise this with minimal increase in cost.

Q. Are the blanket colours on your website an exact match to the blanket we will receive?
The colours of the blankets and garments may vary slightly depending on the computer screen you are looking at. However we believe the shots on our website provide an accurate representation of the colours we use.

Q. I am having trouble ordering from your site. What should I do?
We'd like to think the whole on-line ordering process is as simple as ABC, but if you're having problems please contact us immediately and we will walk you through the process.

Q. Am I able to return personalised product?
Unfortunately, we are unable to accept personalised products for return or exchange. See our Returns Policy for more details

Q. What methods of payment do you accept?
We accept online payment by Credit Card or if you are from either New Zealand or Australia you can also pay by Cheque. Details are provided on the confirmation email.

Q. How secure is your billing process? OR Is your site secure?
We do not store or have access to any credit card information when it is entered. All payments are processed on a secure external payment page hosted by ANZ Banking Group Limited who provide secure payment processing solutions. See our Credit Card Policy for more details.

Q. When will I be charged for my order?
You will be charged at the time of placing your online order.

Q. I am buying a blanket as a gift. Can you ship the order directly to the recipient?
Absolutely. Our system allows the purchaser to specify separate billing and shipping addresses. Make sure to include the shipping address for the baby who is to receive your gift. We can include a card with any message you would like to send but will not include a copy of the invoice with the shipment.

Q. What can I buy with my gift certificate?
Gift Certificates are Voucher Codes for a $ value sufficient to purchase the named product (including freight). You can however choose to use the $ amount to purchase a different product should you want to. This may require an additional payment or may leave a balance which will be available to use on another order. 

Q. How do I use a Voucher Code?
To use a Voucher Code online simply type the code into the Voucher Code area when you reach the shopping cart and click "Check my Voucher". The discount available and any balance to be paid will then be displayed.  

Q. When can I expect to receive my order?
Personalised product takes about 3 weeks to produce then you need to add on shipping time. See our Delivery Information for more details.

Q. Can you ship anywhere else?
We ship worldwide. See our Delivery Information for more details.

Q. Where are the Blankets made?
All our products are made here in our Factory in Kelston, Auckland, New Zealand.

Q. Where do your shipments originate from?
As above, all products are made and despatched from our Factory in Kelston, Auckland, New Zealand.

Q. Can you ship my item sooner?
Contact us and let us know when you need it by. If you have already ordered and we cannot deliver to you by the specific time, we will let you know and refund your money. If it is necessary to ship via an express service to meet your requested date we will contact you to advise you of any additional payment that might be required. 

Q. Will my personal information be safe?
We will never allow your personal details to be given to anyone else. See our Privacy Policy for more details.